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We ship NACK products to selected international destinations. Shipping times and costs are calculated at checkout based on your location. Tracking information will be provided once your order has been dispatched.

If you need to return or exchange a NACK product, contact NACK Support with your order details. Products must be returned in their original condition. Final return instructions will be provided by our support team.

NACK 002 is designed around an adaptive fit system. Choose your normal base size and use the ADAPT system to move between COMPACT, REGULAR and OVERSIZED fit profiles.

NACK products use technical construction and adaptive components. Always follow the care instructions supplied with your product. Avoid damaging or forcing adjustment mechanisms during washing, drying or storage.

If you need help using BODY ADAPT, SLEEVE ADAPT, HOOD ADAPT or NACK AIR, contact NACK Support. Detailed product-specific instructions will also be provided with NACK 002.

NACK ID connects your physical NACK product to your digital identity. Each eligible product has an individual serial number and NFC-enabled identity. Once claimed, your product appears inside your MY NACKS digital wardrobe.

If you experience a manufacturing defect or a problem with an ADAPT component, contact NACK Support with your order information and photos of the issue. Warranty eligibility will be assessed based on the product and circumstances.